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FAQ's regarding Remaining '19-'20 Game Tickets

Monday, March 16th
FAQ's regarding Remaining '19-'20 Game Tickets

Over the weekend the ECHL has canceled the remaining 2019-2020 season. We are devastated from this news as we were gearing up for a deep playoff run. We appreciate the support our fans gave during this exciting season. Below is a list of FAQs’ regarding the recent game cancellation.

I am a season ticket holder with a Full Season, Weekender, Game of the Month plan. What happens to my tickets that were canceled?

All season ticket holders will be issued a credit for the canceled games they purchased. The credit value of those games will be applied to your 2020-2021 season account. If you do not wish to renew season tickets, a credit will be applied to your account for you to purchase a mini plan or single game tickets for the 2020-2021 season. You will be contacted by your ticket representative in the next few days.

I am a season ticket holder who was looking to transfer Never Wasted Tickets. Am I eligible to redeem those tickets?

Our ticket exchange policy is an additional benefit for our season ticket holders during the season and does not apply to the refund policy.

I am Flex Book holder. What do I do with my vouchers?

The Atlanta Gladiators will accept all unused vouchers that have not been assigned a game or were assigned to one of the five remaining home games during the 2020-2021 season.

I purchased single game tickets for one of the 5 remaining games through AXS. Can I get a refund?

If you purchased your tickets via AXS online or phone, a refund will be automatically issued to the credit card you used to purchase within 30 business days. Otherwise refunds may be available at your original point of purchase. For any patrons who have questions, please contact customer support through your original purchase channel or by calling (770) 626-2464.

I am a group leader with a group event scheduled for one of the canceled games and either paid in full or placed a deposit. What happens to my tickets?

Groups can either apply their credit for a game during the 2020-2021 season or receive a full refund issued to the credit card you used to purchase within 30 business days.

 I purchased a ticket through Groupmatics for a game that got canceled. Will I be getting a refund?

Tickets purchased through Groupmatics will be issued a refund within 30 business days to the credit card used to purchase.

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